Study BSB50420 Diploma of Leadership and Management online across Australia and turn technical or supervisory experience into stronger people leadership, operational planning and workplace decision-making capability.
Standard fee: A$2,840
Three instalments: A$1,080, A$880 and A$880.
Your written offer and invoice confirm the approved fees and payment dates. Any Credit Transfer, RPL or individual fee arrangement must be confirmed in writing.
Lead people and operations with greater confidence
Explore an online diploma to upskill in leadership and management, with learning for current and emerging team leaders, supervisors and managers. The BSB50420 Diploma of Leadership and Management develops practical capability in workplace communication, team effectiveness and operational planning. Discuss course suitability, trainer support and assessment requirements with WorkForward before applying.
- Communicate with influence.
- Develop critical thinking in others.
- Lead and manage effective workplace relationships.
- Manage business operational plans.
- Develop and use emotional intelligence.
- Manage team effectiveness.
Leadership upskilling in these areas can help you set clearer expectations, delegate more effectively, handle difficult situations and align team performance with operational goals.
How leadership skills apply at work
Use these examples to connect the course with responsibilities you already have or are preparing to take on.
| Workplace situation | A practical approach | Related capability |
|---|---|---|
| Giving feedback to a team member | Describe a specific observation, listen to their perspective and agree on an action and review date. | Workplace relationships, emotional intelligence and people performance. |
| Delegating work with competing priorities | Clarify the outcome, responsibility, resources and checkpoints with the people involved. | Team effectiveness and influential communication. |
| Turning a team goal into an operational plan | Break the goal into actions, identify resources and review progress against agreed measures. | Operational planning and critical thinking. |
These are illustrative workplace applications, not prescribed assessment tasks or guarantees of employment outcomes.
Try a free team leader resource
Use our employee feedback and action plan template (Word and printable PDF) to prepare a constructive conversation, record agreed support and set a follow-up date. The accompanying guide explains how to use it. It is a general workplace resource, not an assessment submission or evidence of competency.
For regular team check-ins, read how to run productive one-to-one meetings. Use the guide to prepare a focused conversation, agree actions and plan follow-up alongside the feedback template above.
Who this course is designed for
May suit current or emerging supervisors, team leaders, coordinators and managers, as well as experienced technical specialists moving from individual contribution into people and operational leadership.
- New supervisors: develop a structured approach to setting expectations, delegating work and giving feedback.
- Current team leaders: connect day-to-day people management with team goals and operational plans.
- Technical specialists moving into management: build communication and relationship skills alongside your technical expertise.
Your role title alone does not determine suitability. We review your experience, learning needs and access to appropriate assessment evidence before enrolment.
How this can support your career
This diploma can help you move from being valued mainly for technical expertise to being trusted with people, priorities and operational outcomes. It may support progression toward supervisor, team leader, operations or departmental management responsibilities by strengthening communication, delegation, planning and team performance skills.
The qualification does not guarantee a position, promotion or salary outcome.
Units of Competency
BSB50420 Diploma of Leadership and Management comprises 12 units: 6 core units and 6 elective units.
| Unit Code | Unit Description | Core / Elective Unit |
|---|---|---|
| BSBCMM511 | Communicate with influence | Core |
| BSBCRT511 | Develop critical thinking in others | Core |
| BSBLDR523 | Lead and manage effective workplace relationships | Core |
| BSBOPS502 | Manage business operational plans | Core |
| BSBPEF502 | Develop and use emotional intelligence | Core |
| BSBTWK502 | Manage team effectiveness | Core |
| BSBLDR522 | Manage people performance | Elective |
| BSBOPS505 | Manage organisational customer service | Elective |
| BSBPEF501 | Manage personal and professional development | Elective |
| BSBSTR502 | Facilitate continuous improvement | Elective |
| BSBSUS511 | Develop workplace policies and procedures for sustainability | Elective |
| BSBTWK503 | Manage meetings | Elective |
Study while continuing your work and other commitments
Structured online learning
Access guided learning materials and submit assessment evidence through Moodle. Study online from anywhere in Australia, with no regular on-campus classes required.
Trainer guidance
Start with an arranged Zoom onboarding meeting and receive guidance, clarification and assessment feedback from qualified trainers and assessors. Zoom support sessions are scheduled by arrangement.
Practical assessment
Assessment may include projects, written tasks, demonstrations, workplace evidence or realistic simulated activities.
Individual progress
Your progress depends on prior experience, available study time and successful completion of every assessment requirement.
Confirm the approved details before you enrol
Important information before enrolment
Study flexibility and completion time
Study online through Moodle at a pace that fits around your work and other commitments, with trainer guidance and assessment feedback. An arranged Zoom onboarding meeting will help you get started and understand the learning and assessment process.
Your completion time will depend on your available study time, prior experience, participation and assessment progress. To complete the qualification, you must meet all course requirements and be assessed as competent in every required unit.
Before you enrol, we will discuss your circumstances and confirm your proposed study arrangements and expected completion timeframe with you.
After you enquire, WorkForward will email the current course information, including commencement arrangements, expected duration, tuition fees, available payment options, technology requirements and assessment expectations.
Although BSB50420 has no formal training package entry requirements, WorkForward will confirm admission, LLN, digital capability, course suitability and access to appropriate leadership or realistic workplace evidence before enrolment.
No employment, promotion, salary, fixed completion time, credit transfer or RPL outcome is guaranteed.
Prepare for online leadership study
- Technology: a computer or laptop, reliable internet, email, office and PDF tools, plus a webcam and microphone for Zoom activities.
- Assessment context: discuss access to team interactions, leadership activities and operational information, or the approved realistic simulations that may apply to your assessments.
- Your study plan: tell us your work pattern and available study time so we can confirm your proposed commencement, expected duration and study schedule in writing.
Not currently supervising a team? Discuss evidence access before enrolling; do not assume employment or a management job title is the only suitability factor. You can read the BSB50420 course information sheet (PDF) and online study and onboarding guide before you enquire.
Recognition and credit
Recognition of Prior Learning and Credit Transfer may be available where verified evidence meets the applicable requirements. Eligibility and outcomes are assessed individually and are not automatic.
Is BSB50420 the right level for you?
Tell us about your current role, experience and goals. A course advisor can help you compare available options and confirm the requirements that apply.
Career Development and Training Pty Ltd trading as WorkForward Business School · RTO 45581. Training does not guarantee employment, promotion or salary outcomes.
Leadership and management: common questions
Is the leadership and management diploma suitable for new team leaders?
BSB50420 may suit an experienced employee preparing for people-management responsibilities, as well as a current supervisor or team leader. Discuss your work experience, learning needs and access to suitable evidence with WBS. No formal training package entry requirement does not mean automatic admission; course suitability, language, literacy and numeracy, and digital capability are checked before enrolment.
How does leadership and management differ from human resources?
This diploma focuses on leading a team, influencing communication, managing workplace relationships and putting operational plans into practice. Human resource management has a more specialised focus on HR functions and processes. Compare these responsibilities with the work you perform, using our HR and leadership course comparison guide.
What could applying the learning look like at work?
For example, a team leader could use an operational plan to clarify responsibilities, discuss priorities with colleagues, check progress and identify an improvement. Preparing for a difficult conversation also involves communication, workplace relationships and emotional intelligence. These are illustrations of the capabilities covered, not a promise of a particular assessment task or employment outcome.
How are practical leadership skills assessed online?
Assessment may involve projects, written tasks, demonstrations and workplace or realistic simulated evidence. Your assessor will explain the evidence required for each task and provide feedback. Before enrolling, confirm how you will access an appropriate leadership context and any people or resources needed. See how online study works for the Moodle learning environment and trainer-supported process.
Can I study the leadership and management diploma while working?
Online learning through Moodle can fit alongside work and other commitments, with trainer guidance and Zoom support sessions by arrangement. Ask WBS to confirm your expected course duration, commencement arrangements, study commitments, technology requirements and support options in writing. Plan how you will access Moodle, prepare and submit documents, and take part in the Zoom onboarding meeting. Progress depends on your experience, available study time and successful assessment; a fixed completion time is not guaranteed.
How long does the Diploma of Leadership and Management take?
Your completion time depends on your available study time, prior experience, participation and successful completion of all assessment requirements. Study through Moodle with trainer guidance and assessment feedback, beginning with an arranged Zoom onboarding meeting. Before enrolling, discuss your proposed study arrangements and expected completion timeframe with WorkForward.
What are the entry requirements for BSB50420?
BSB50420 has no formal training package entry requirements. WorkForward checks course suitability, language, literacy and numeracy, digital capability and access to appropriate leadership or realistic workplace evidence before enrolment. If you are not currently supervising a team, discuss the assessment context and resources you can access; admission is not automatic.
Leadership and management or project management: which diploma should I choose?
BSB50420 focuses on leading people, managing workplace relationships and implementing operational plans. The BSB50820 Diploma of Project Management focuses on project scope, schedules, costs, quality and risk. Compare these responsibilities with your work and goals, then discuss suitability and assessment evidence with a course advisor.
Diploma of Leadership and Management fees and payment plan
The current standard fee for the 12-unit course is A$2,840: A$2,640 tuition (A$220 per unit), an A$100 enrolment fee and an A$100 resource fee.
The standard three-instalment plan is A$1,080, A$880 and A$880. The first instalment includes four units plus the enrolment and resource fees; each later instalment covers four units. Your written fee advice and invoice confirm the approved amount and payment dates. Approved credit transfer may change the units and fees that apply; do not assume a reduction before it is confirmed in writing.
Read the Fee Schedule (PDF) and Fees, Withdrawals and Refunds Policy (PDF) before accepting an offer or making a payment. The full student information and forms are available online.
Related career and study resources
Explore practical guidance to help you compare your options and prepare for online study.